Frequently Asked Questions (FAQs)

General Questions

Where is MediZen located?2022-09-13T17:02:39+00:00

MediZen Institute has two locations. Our primary location is at 6753 Longshore St, Dublin, OH 43017. Our second location is located in the Short North at 72 W 3rd Ave., Columbus, OH 43201.


What happens if I cancel or I no-show an appointment?2021-06-29T19:40:34+00:00

A cancellation is considered late when the appointment is cancelled less than 24hrs before the appointed time. A no-show is when you miss an appointment without cancelling. In either case, our system will charge a $99 missed appointment fee.

What are MediZen’s hours?2022-10-19T14:13:37+00:00

Our Dublin Bridge Park location is open for cosmetic injectable and treatment services from Wednesday through Saturday by appointment only. Book online to schedule.

MediZen Dublin Bridge Park Hours
Wednesday 10am – 7pm
Thursday 10am – 7pm
Friday 8am – 4pm
Saturday 9am – 1pm
Sunday to Tuesday- Closed

Our Short North location is open for cosmetic injectable services on Mondays from 9am-4pm and on Tuesdays from 9am-4pm by appointment only. Book online to schedule

MediZen Short North Hours
Monday – 9am – 4pm
Tuesday- 9am- 4pm
Wednesday to Sunday – Closed

Is a consultation mandatory?2021-06-29T19:38:07+00:00

Yes, all first-time appointments require a consultation prior to booking your treatment. The only exceptions are DiamondGlow and NuEra. This allows our MediZen team to meet with you and develop a personalized treatment plan.

If I cancel my consultation, is there a service charge/fee?2021-06-29T19:39:50+00:00

When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. In order to be respectful of your fellow patients, please call our concierge at 614-266-9922 as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call at least 24 hrs in advance. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time. While consultations are free, you may be charged a $99 cancellation/no-show fee if you provide less than 24 hours notice that you are unable to attend your appointment. We value your time and we ask that you value ours in return.

I’ve had filler and Botox before. Why can’t I just book an appointment?2021-06-29T19:39:08+00:00

Here at MediZen, we do things a little bit differently. We take your journey with us seriously, and in order to provide you with the best possible outcomes, we believe in the power of a consultation. During these consultations, our world-renowned experts will have the opportunity to evaluate your unique anatomy, listen to your specific desires and review a treatment plan that will help you achieve the best version of yourself.

Does MediZen offer plastic surgery?2021-07-06T19:08:50+00:00

MediZen does not offer plastic surgery, but offers other great fat reduction options. 

Does MediZen offer group bookings or special events?2021-06-29T19:44:04+00:00

MediZen offers both group bookings and special events upon request. Contact us at info@medizeninstitute.com to inquire about Group Parties.

Can I schedule my consultation and first visit back to back?2021-06-29T19:37:11+00:00

The consultation is meant to provide you and your MediZen team with ample time to review your aesthetics/wellness goals and develop a treatment plan specifically addressing those goals. Should there be availability immediately following the consultation, you are more than welcomed to begin your treatment that same day.

Dermal Filler

How does filler treatment work?2021-06-29T17:39:50+00:00

Injectable fillers work by placing the hyaluronic acid underneath the skin strategically to help optimize results by adding support and volume in areas of volume depletion due to the aging process.

Does it hurt when the filler is injected? Will there be bruising?2021-06-29T17:40:35+00:00

We attempt to make filler as painless as possible by utilizing multiple techniques (i.e., numbing cream and injectable numbing), when necessary. Our goal is to always have a painless procedure.

How long does filler last?2021-06-29T17:40:52+00:00

Filler metabolism differs from individual to individual. Fillers usually will last between 6-12 months depending on which area filler is placed. 

How long until I see my results from filler?2021-06-29T17:41:17+00:00

You will see the results of your filler immediately. It takes about two weeks to fully heal from injections, and therefore your results will be optimal by this time.

How should I prepare for a filler treatment?2021-06-29T17:41:46+00:00

In preparation for your filler treatment, attempt to avoid alcohol and NSAIDs (i.e., ibuprofen, etc.) as these may increase bruising.

What must I avoid after filler treatment?2021-06-29T17:42:12+00:00

Avoid exercise within 24 hours of being treated with filler, kissing (after lip filler), as well as massaging of the filler.


When will I see my Botox results?2021-06-29T17:37:55+00:00

Depending on the product, results of your Botox treatment may take anywhere from 3 to 7 days to kick in. All wrinkle relaxers should be in full effect by two weeks.

What should I avoid after my Botox treatment?2021-06-29T17:38:50+00:00

After your Botox treatment, we suggest that you avoid strenuous exercise for 24 hours. Additionally, we suggest avoiding laying down or wearing a headband for 2 to 4 hours, and massaging the area injected.

What is the downtime for Botox?2021-06-29T17:38:23+00:00

There is no downtime for wrinkle relaxer treatments.

What are the most common areas treated with Botox?2021-06-29T17:35:44+00:00

The forehead, frown lines and crows feet are the most commonly treated areas for wrinkle relaxers. Other areas may be treated as well, such as the chin, “gummy smile” and upper lip to reveal more of the top lip when smiling.

How should I prepare for my Botox treatment?2021-06-29T17:39:21+00:00

We suggest that you avoid consuming alcohol and NSAIDs (i.e., ibuprofen, etc.) prior to your Botox treatment, as these may increase your risk of bruising. 

How long do Botox results last?2021-06-29T17:36:18+00:00

The results of Botox last 90 days.

Does Botox hurt?2021-06-29T17:36:59+00:00

Botox treatments are incredibly quick and mostly painless.


What is Kybella?2021-06-24T22:27:33+00:00

Kybella is an injectable that results in permanent fat removal!

What happens during a Kybella treatment?2021-06-29T17:32:06+00:00

During your Kybella treatment one of our trained injectors will utilize a needle and syringe to strategically place the fat removing enzyme into your subcutaneous fat tissue.

What can I expect from my Kybella treatment?2021-06-29T17:26:53+00:00

You may experience slight discomfort immediately after your Kybella treatment that subsides within about 5 minutes. You may be tender and swollen for 1-2 weeks, but will return back to baseline shortly thereafter. 

What are the pros and cons of Kybella?2021-06-29T17:32:56+00:00

The pros of Kybella are permanent fat removal.

The con of Kybella is downtime, which can last a while and can be uncomfortable. All clients should expect swelling in the treated area, with the swelling being most dramatic in the first 3 days after the first procedure.

Is Kybella safe?2021-06-24T22:38:25+00:00

There are always risks with any procedure, which is why we have highly qualified staff who inject with extreme caution and confidence.

How many Kybella treatments will I need?2021-06-29T17:33:27+00:00

The number of Kybella treatments vary by individual and area treated. On average it takes a minimum of 2 treatments to appreciate any results. Treatments are performed 4 to 8 weeks apart.

How long will my Kybella results last?2021-06-29T17:25:20+00:00

Kybella results are permanent. The improvement in the submental area is very long lasting and re-treatment is not expected.

PDO Threads

What areas can the thread lift be used on?2021-06-29T17:43:27+00:00

PDO thread lifts can be used on the cheeks, jawline, neck, and eyebrows.

How long does a thread lift take?2021-06-29T17:47:01+00:00

The PDO thread lift procedure itself takes about 45 minutes total with numbing included.

Am I a good candidate for PDO threads?2021-06-29T17:48:48+00:00

Anyone inquiring about a PDO lift should come in for a free consultation to determine if it is the best option for you. 

Radio Frequency (RF) Microneedling

What is the downtime for RF microneedling?2021-06-29T17:57:28+00:00

The downtime for RF microneedling is minimal. You may have redness for up to a week and the most intense redness will last only 24 hours. After 24 hours you will see significant improvement in the proceeding days.

What is the difference between regular microneedling and RF microneedling?2021-06-29T17:53:18+00:00

Regular microneedling utilizes controlled skin injury to generate collagen and elastin production. The addition of radio frequency allows for energy to be delivered into the dermis, further encouraging collagen growth and skin tightening.

Is RF microneedling safe?2021-06-29T17:56:37+00:00

Yes, RF microneedling is safe, as our staff conducts a thorough assessment to determine if there would be any contraindications prior to treatment.

How many treatments of RF microneedling will I need?2021-06-29T17:55:40+00:00

At MediZen we recommend a minimum of three treatments of RF microneedling.

How does RF microneedling work?2021-06-29T17:51:44+00:00

RF microneedling is a combination of radio frequency alongside controlled skin injury to help bring about collagen and elastin production to help with overall skin rejuvenation.

Am I a good candidate for RF microneedling?2021-06-29T17:54:30+00:00

A good candidate for RF microneedling would be anyone interested in skin rejuvenation, skin tightening or texture improvement.

Laser Rejuvenation – IPL Photofacial

What are the benefits of IPL Photofacial treatment?2021-06-29T19:57:07+00:00

The IPL Photofacial helps to even overall skin tone by reducing spots, uneven pigmentation, and reducing redness caused by rosacea. The IPL will also help to stimulate dermal collagen with additional treatments.

Is IPL Photofacial treatment painful?2021-06-29T19:54:24+00:00

Clients describe the feeling of the IPL pulse as a quick and gentle elastic band snap or short pinprick.

Is IPL Photofacial safe?2021-06-29T19:52:32+00:00

Yes, IPL Photofacial is safe. At MediZen a certified, experienced technician will perform your IPL Photofacial therapy, resulting in a safe and effective treatment. 

How does IPL Photofacial work?2021-06-29T19:50:56+00:00

IPL, intense pulse light, is beams of light filtered through different wavelengths. The pulses of light target pigmentation in the skin (brown and dark spots) as well as vascular irregularities to improve your overall skin tone.

Laser Rejuvenation – Resurfx

How much downtime is there with Resurfx?2021-06-29T20:00:29+00:00

The downtime from Resurfx varies from person to person. Redness may last up to a week. Swelling and sensitivity may last up to 5 days, depending on the severity of your treatment. Cold therapy is helpful (i.e., cold cloths, cool water to face).

What are the pros and cons of Resurfx?2021-06-29T19:59:46+00:00


  • Resurfx is a quick 15–30 minute procedure.
  • The Resurfx handpiece has a CoolScan scanner, which detects the temperature of the tissue to help prevent overheating and burns. It also offers continuous cooling, which makes the treatment more comfortable.  
  • Recovery from Resurfx is much shorter than most skin resurfacing lasers. 
  • Resurfx is able to treat all skin types. 


  • Resurfx downtime post-procedure could result in potential discomfort and itchiness during the healing process.
  • We recommend a minimum of 3 treatments of Resurfx spaced apart about 6 weeks to ensure optimum results.
What is Resurfx?2021-06-29T19:58:09+00:00

Resurfx is a laser facial that brings about collagen and elastin production through controlled tissue injury. The collagen and elastin production will help to smooth out skin texture, fine lines and wrinkles, minimize pores, improve skin laxity and also fade acne scars or stretch marks.

Body Contouring – NuEra

Who should not get NuEra Tight?2021-06-29T20:14:41+00:00

Although NuEra Tight is generally considered a safe procedure, it’s not the right choice for everyone. Some of the people who are not good candidates for this procedure include:

  • Pregnant women.
  • People with active infections.
  • People who are heat-sensitive.
  • Anyone with new piercings and tattoos.
  • In addition, tell us before treatment if you have any metal implants, pacemakers, or injectable fillers.
  • NuEra Tight is a revolutionary new way to get rid of some of your trouble spots without the pain or long recovery of plastic surgery.
What can I expect from Lumenis NuEra Tight?2021-06-29T20:13:29+00:00

Lumenis NuEra Tight treatment is often described as a hot stone massage. The heat may be more intense at the beginning of the treatment, but lightens up very quickly after only a minute or two. The recovery process is extremely short. You may experience some redness for a few hours post-procedure, that fades very quickly.

What is Lumenis NuEra Tight?2023-06-23T19:28:16+00:00

Lumenis NuEra Tight is a treatment that helps to contour the body by destroying fat cells, reducing wrinkles and cellulite through the use of radiofrequency (RF) technology. Heat is transmitted to deeper layers of the skin helping to tighten through the production of collagen.

Exosomes Hair Rejuvenation

What are exosomes?2021-06-29T19:30:19+00:00

Exosomes are extruded mRNA protein packets that provide building blocks and instructions for cellular repair.

How does Exosomes Hair Restoration work?2021-06-29T19:31:33+00:00

Exosomes Hair Restoration is a regenerative therapy helps to stimulate hair follicles and trigger new hair growth.

Am I a good candidate for Exosomes Hair Restoration?2021-06-29T19:34:24+00:00

Exosomes Hair Restoration treatment is highly effective for both men and women. You may be a candidate for Exosomes Hair Rejuvenation therapy if your hair is thinning, have progressive hair loss, are in the early stages of hair loss, are looking for a natural, non-surgical restoration to what your hair thickness once was, or have tried other hair regrowth options previously without success.

Have a question? Contact us!

What Our Clients Are Saying

LeAnne Frankenberg
LeAnne Frankenberg
MediZen is a beautiful place with knowledgeable, meticulous staff and high-tech equipment. I’m thrilled with the results I’m seeing after each treatment. Highly recommend!
Breanna Chambers
Breanna Chambers
MediZen Institute was literally amazing! Right as I walked in the door I felt so comfortable and at home. Maddie did an incredible job on my lips. I love how they’re looking so far and she was so supportive during the process! I will be coming back for more in the future:)
Got lip filler with Maddie and she is the best! 10/10 recommend, so kind and did a perfect job<3
Ava Wehner
Ava Wehner
MediZen is a welcoming space with super nice employees who make clients feel comfortable. I was in and out for my appointment—it was very seamless. Very happy with results!
Cara Young
Cara Young
Always the best experience at Medizen! Staff is very professional and knowledgeable about what they’re doing! Highly recommend
Lucie Garner
Lucie Garner
Medizen Institute is absolutely amazing! The staff is highly trained, professional and uses the best skincare products - Biologique Recherche. I have been going to the institute for over a year and a half now because I know I will always receive the professional treatment. Whether you desire to get a facial, laser correction, face contour via biostimulation or lip augmentation, you know you are in best hands!! Quality of products in combination with precise work you find only here!!! Prices are also reasonable. Go and book your appointment, you won’t regret!!
Dom Petrozzi
Dom Petrozzi
Maggie and her team at Medizen are world class. The genuine care and attention paid to the clients needs are some of the many reasons they are the best med spa in the state of Ohio. Highly recommended. Unlike any other experience available in the Columbus health and wellness community.
Urszula Wojnarová
Urszula Wojnarová
If you are looking for an aesthetic clinic or medspa that only has your best interest in mind, stop looking. MediZen is your one stop shop. Their art of fillers is unparalleled - it’s conservative and beautiful, they educate on small steps and actually talk you out unnecessary procedures, but will always have a clear logical treatment plan for you ready. I love that I do not have to know what procedure or filler I need - they always guide me what is best for me to achieve natural results without the risk of being overdone or anyone knowing I had anything done. Highly highly recommend!
Ryan Forney
Ryan Forney
Medizen is a luxury experience the minute you walk in the door. Dr. Maggie and the entire staff makes you feel welcome and comfortable every step of the way.
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