Frequently Asked Questions

General Questions

We have compiled our most asked questions for your convenience below. Keep reading to find the answers to your questions!
Where is MediZen Institute located?
We have two locations. Our primary location is at 6753 Longshore St, Dublin, OH 43017. Our second location is in Short North at 72 W 3rd Ave., Columbus, OH 43201.
What are your cancellation and no-show policies for appointments?
A cancellation is considered late when you cancel with less than 24hrs notice before the appointment time. A no-show is when you miss an appointment without cancelling. In either case, our system will charge a $99 missed appointment fee.
What are your hours?
Our Dublin Bridge Park location is open for cosmetic injectable and treatment services from Tuesday through Saturday by appointment only.

MediZen Dublin Bridge Park Hours
Monday – Closed
Tuesday – 8am – 4pm
Wednesday – 10am – 7pm
Thursday – 10am – 7pm
Friday – 8am – 4pm
Saturday – 9am – 1pm
Sunday – Closed
MediZen Short North Hours
Monday – 9am – 4pm
Tuesday- 9am- 4pm
Wednesday to Sunday – Closed
You can book online to schedule appointments for either location.
Are consultations mandatory?
Yes, all first-time appointments require a consultation prior to booking your treatment. The only exceptions are DiamondGlow facials and NuEra Tight. This allows our team to meet with you and develop a personalized treatment plan that is safe and effective for your unique beauty.
Is there a service charge or fee for cancelling a consultation?

When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. In order to be respectful of your fellow patients, please call our concierge at 614-266-9922 as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call at least 24hrs in advance. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time. While consultations are free, you may be charged a $99 cancellation/no-show fee if you provide less than 24 hours notice that you are unable to attend your appointment. We value your time and we ask that you value ours in return.

I’ve had injectable work done in the past, why can’t I just book an appointment?

Here at MediZen, we do things a little bit differently. We take your journey with us seriously, and in order to provide you with the best possible outcomes, we believe in the power of a consultation. During these consultations, our world-renowned experts will have the opportunity to evaluate your unique anatomy, listen to your specific desires and review a treatment plan that will help you achieve the best version of yourself.

Do you offer plastic surgery?

No, but we offer non-surgical fat reduction options that are very effective without the risks of surgery.

Do you offer group bookings or special events?

MediZen offers both group bookings and special events upon request. Contact us at in**@me**************.com to inquire about Group Parties.

Can I schedule my consultation and first visit back to back?

The consultation is meant to provide you and your MediZen team with ample time to review your aesthetics/wellness goals and develop a treatment plan specifically addressing those goals. Should there be availability immediately following the consultation, you are more than welcomed to begin your treatment that same day.

Dermal Fillers

How does dermal filler treatment work?

Injectable fillers work by placing the hyaluronic acid or other component suspended in a base underneath the skin strategically to help optimize results by adding support and volume in depleted areas due to the aging process.

Do filler injections hurt? Will I bruise?

We attempt to make filler as painless as possible by utilizing multiple techniques (i.e., numbing cream and injectable numbing), when necessary. Our goal is to always have a painless procedure. Bruising will vary based upon individual patients and can be affected by factors like medications, supplements, genetics, and more, but should subside within a few days.

How long do fillers last?
Filler metabolism differs based on individual factors. Fillers usually will last between 6-12 months depending on the treatment area.
When will I see filler results?

Filler results are immediate. It takes about two weeks to fully heal from injections, and therefore your results will be optimal by this time.

How should I prepare to get my fillers done?

We recommend you avoid alcohol and NSAIDs such as ibuprofen that may increase bruising. We will provide you with further preparation instructions in consultation.

What should I avoid following my treatment?

Avoid exercise, especially strenuous exercise, for 24 hours after your appointment. We also advise you don’t kiss after lip filler or massage your dermal fillers afterward.

BOTOX & Neurotoxins

When will I see results with neuromodulators?

It depends on the product used and your body: typically you will see the effects within 3-7 days, with all wrinkle relaxing products showing full effects after the two week mark.

What should I avoid after my neurotoxin treatment?

Avoid strenuous exercise for 24hrs post treatment. We also suggest you avoid laying down, wearing a headband, and massaging the injected area for 2-4 hours afterward.

Is there downtime with neuromodulators like BOTOX?

There is none.

What areas are commonly treated with neurotoxins?

The forehead, frown lines, and crow’s feet are the most treated areas. Other areas may be treated as well, such as the chin, “gummy smile”, and upper lip to reveal more of the top lip when smiling.

How should I prepare for my appointment?

We recommend you avoid alcohol and NSAIDs like ibuprofen that can increase your risk of bruising. We will provide you with detailed instructions in consultation.

How long do neurotoxin results last?

Typically results last for at least 90 days.

Do neurotoxin injections hurt?

No, neurotoxin injections are highly tolerable for most patients as they quick and typically painless.


What is KYBELLA?
Kybella is an injectable that results in permanent fat removal by using deoxycholic acid.
What happens during a KYBELLA treatment?

One of our trained injectors utilizes a needle and syringe to strategically insert the fat-removing enzyme into your subcutaneous fat tissue to dissolve it.

What can I expect from this treatment?

You may experience some slight discomfort immediately afterwards, but this should subside within 5 minutes. You may be tender and swollen for one to two weeks after treatment, but will return to your baseline (and slimmer) soon thereafter.

What are KYBELLA’s pros and cons?

Pro: permanent fat removal

Con: downtime can last for a while.

KYBELLA is highly effective and worthwhile for eligible patients seeking results, and we can give you tips to minimize swelling after treatment.

Is KYBELLA safe?

Any procedure brings its risks, but KYBELLA is FDA Approved and safe in the hands of our highly qualified injectors who are medically-trained to treat you with extreme caution and confidence.

How many treatments will I need?

The number of sessions you need will vary depending on your body and the areas treated. Typically, patients need two treatments to see results, performed four to eight weeks apart.

How long will my results last?

KYBELLA results are permanent. In the submental (double chin) area, retreatment is rarely ever expected.

PDO Threads

What areas can you lift with PDO threads?

Our experts can lift the cheeks, jawline, neck, and eyebrows.

How long does a thread lift appointment take?

The procedure itself takes about 45 minutes with numbing included.

Am I a good candidate for PDO threads?

Anyone inquiring about a PDO lift should come in for a free consultation to determine if it is the best option for you as we will assess your full facial anatomy before evaluating your candidacy.

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Radiofrequency (RF) Microneedling

Is there downtime for RF microneedling?

Downtime is minimal, though you may experience redness for up to a week. The most intense of this will last around 24 hours, and following that you will see significant improvement.

What is the difference between regular microneedling and RF microneedling?

Regular microneedling utilizes controlled skin injury to generate collagen and elastin by boosting its production. With RF microneedling. the addition of radiofrequency energy allows for the waves to penetrate into the dermis, further encouraging collagen growth and skin tightening even deeper.

Is RF microneedling safe?

Yes, RF microneedling is safe, as our staff conducts a thorough assessment to determine if there would be any contraindications prior to treatment.

How many treatment sessions will I need?

We recommend at least three for optimal results.

How does RF microneedling work?

RF microneedling is a combination of radiofrequency energy alongside controlled skin injury to help bring about collagen and elastin production at a cellular level to help with overall skin rejuvenation.

Am I a candidate for RF microneedling?

A good candidate for RF microneedling would be anyone interested in skin rejuvenation, skin tightening or texture improvement. We will determine your candidacy in consultation.

IPL Photofacials

What are the benefits of IPL photofacials?

With intense pulsed light (IPL), we can even overall skin tone, reduce spots, pigmentation, and redness while simultaneously stimulating the production of dermal collagen.

Are photofacials painful?

Clients describe the feeling of the IPL pulse as a quick and gentle elastic band snap or short pinprick.

Are IPL photofacials safe?

Yes, they are safe: we only have highly experienced technicians performs IPL photofacial therapy for safe and effective treatment.

How do IPL photofacials work?

Short pulses of light beams filtered through different wavelengths target the skin, especially brown and dark spots of pigment as well as vascular irregularities. The light penetrates the skin and stimulates collagen production for firmer skin and improved overall skin tone evenness


What is Resurfx?

Resurfx is a laser facial that brings about collagen and elastin production through controlled tissue injury. The collagen and elastin production will help to smooth out skin texture, fine lines and wrinkles, minimize pores, improve skin laxity and also fade acne scars or stretch marks.

How much downtime is there with Resurfx laser rejuvenation?
The downtime from Resurfx varies from person to person. Redness may last up to a week. Swelling and sensitivity may last up to 5 days, depending on the severity of your treatment. Cold therapy is helpful (i.e., cold cloths, cool water to face), and we can provide you with more information in consultation.
What are the pros and cons of Resurfx?

Pros: The procedure is quick, taking only 15-30 minutes. The device features the advanced CoolScan scanner which detects your tissues’ temperature to prevent overheating and burns while simultaneously cooling the skin for more comfortable treatment. The recovery time is shorter than most skin resurfacing lasers, and is able to treat all skin types.

Cons: Downtime can be uncomfortable and itchy as your skin heals. Typically a minimum of three treatments spaced six weeks about ensure optimal results, so the treatment requires more commitment.

NuEra Tight Body Contouring

What are exosomes?

Exosomes are extruded mRNA protein packets that provide building blocks and instructions for cellular repair. They carry messages between the cells along with growth factors and are important part of your body.

How do you restore hair with exosomes?

Because exosomes can be used as a regenerative therapy, they stimulate hair follicles while helping them repair, triggering new hair growth.

Am I a good candidate for exosome hair restoration?

The treatment is highly effective for men and women alike. If you have thinning hair, progressive hair loss, or are in the early stages of hair loss and want a natural, non-surgical way to revive your hair thickness and density, you may be a candidate. Exosome hair restoration is also an option for patients who have tired other hair regrowth and regeneration treatments previously without success.